Creating a Culture of Service Through Southern Manners Part 1

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

There is a lot of debate over Southern manners and the “realness” of them.  However, for this site and my personal definition … Southern manners are the Golden Rule at it’s best.  Do unto others as you would have them do unto you.  By doing this, people will remember you and/or your organization with a true spirit of Southern hospitality.  This is Step 1 in my Southern manners series.

How do you instill this in your team? By starting with how your team treats each other.  Each company I work with, I gather a group of employees across the organization and we create Good Team Member rules.  When they are finished we send them out to every employee to be signed and dated for their personnel file.  These rules become part of the Performance Improvement Process.  By creating a culture of respect for each other and ownership of opportunities, we transform our organization into a culture of service.

Examples of Good Team Member Rules:

  • Demonstrate integrity, professionalism, and courtesy in their interactions
  • Respect each other’s time, space, and opinion
  • Encourage new and existing team members
  • Erase departmental/positional boundaries
  • Have a “willing to help” attitude.
  • Take ownership of identified opportunities
  • Share information and ideas
  • Give and receive constructive feedback
  • Leave their personal problems at home
  • Are positive and avoid the negative
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